Multi-Channel Call Center and Helpdesk Services

When it comes to building customer relations and commitment, we are devoted to providing an effective means for both of business-to-business and business-to-customer communication.

In order to do so, we equipped with the multi-channel call center in Hong Kong, deploying a pool of highly trained and multilingual Customer Service Officers to provide high quality services through telephone, e-mail, fax, interactive voice response and web chat.

In 24 x 7 by 365 basis, we provide world class call center services including:

Inbound/ Outbound customer care service

  • Customized service enquiry hotline
  • Promotion hotline
  • Service call placing
  • Fulfillment orders
  • Customer satisfaction survey
Helpdesk service

  • Technical support service
  • On-site support service
Inbound/ Outbound telemarketing

  • Ad response
  • Database Management
  • Lead generation/ Appointment booking
  • Pre-sales and Post-sales support
Voice mail service

  • Customized scripting
  • Combine with live operator service
Other services

  • Data Control and reporting on call analysis
  • Any tailored service upon your request

Our hallmark is to understand our customers' individual needs and to provide services with a personal touch. Each customer interaction is handled with care as to create an atmosphere of trust so that customer loyalty can be built and a higher level of customer satisfaction can be achieved.